Privacy Notice

Last updated: 10.11.2025

1. Who We Are

We are Shires Building Services Ltd, a mechanical plumbing and heating company based in the UK. We are committed to protecting your personal data and respecting your privacy.
Our contact details are:
Address: Coach Road Farm, Coach Road, Westbury, Wiltshire
Email: [email protected]
Phone: 01225 767695

We are the data controller of the personal information you provide to us.

2. The Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information

     

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes

  • To arrange and carry out plumbing and heating services

  • To manage ongoing correspondence about your projects or services

  • To process payments and issue invoices

  • To meet our legal and accounting obligations

     

4. Sharing Your Information

We may share your personal information with:

  • Sub-contractors who carry out work on our behalf

  • Payment service providers for processing transactions

  • Accountants or legal advisers for compliance and record-keeping

We require all third parties to respect the security of your personal data and handle it in accordance with the law.

5. How We Store and Protect Your Data

Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined above or as required by law.
We use appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal data.

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request erasure of your personal data (in certain circumstances)

  • Object to or restrict how we process your data

  • Request transfer of your data to another organisation

  • Withdraw consent at any time (where applicable)

 To exercise any of these rights, please contact us at [email protected].

7. Cookies and Website

If our website uses cookies, we will provide a separate Cookie Policy explaining how we use them.

8. Changes to This Privacy Notice

We may update this notice from time to time. The most recent version will always be available on our website, or you can request a copy directly from us.

9. How to Complain

If you have concerns about how we handle your data, please contact us first.
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.